Shipping & Returns – Downcast Apparel


Shipping & Returns

Coronavirus Shipping Update:

Due to the ongoing Coronavirus pandemic we will only be making one post office trip per week in order to reduce the risk of being exposed to the virus. This means that most orders will be subject to a slight delay.


We apologise for any inconvenience caused by this. Stay safe.

The Downcast Apparel Team.



All Orders are packed and will be shipped First Class (Royal Mail) within 48 hours (working days) of payment being received to ensure the quickest delivery possible.

United Kingdom – Delivery time can vary between next working day after postage to 10 working days.

International delivery will vary on your location. This may take anything from 5 to 15 days, this due to any customs issues and so forth.

International Customs – Please note we are not responsible for any customs fees that other countries may charge upon delivery. These fees are not included in the shipping price of your order.

These fees are calculated at the destination and must be paid upon delivery. Depending on your country, different fees will apply to certain items.


Returns & Exchanges

To Exchange / Return your item please follow the instructions below

You will have received an email with your order number when your placed your order.

Please return your item with a note detailing what you would like to do (ie; please exchange for a medium etc)

If you leave no instruction for us your return will not be dealt with unless you contact us.

All returns must be returned within 28 days of your order. Any returns received after this period will not qualify for a refund.

Return to:

Downcast Apparel (Returns)

7 Copestake Drive

Burgess Hill

West Sussex

RH15 0LD

United Kingdom


We do not offer a free returns or exchange policy.

Undeliverable items will be refunded with postage deducted unless the reason for return is due to an error from Downcast Apparel.