Shipping & Returns – Downcast Apparel

Free UK shipping on orders over £50

Shipping & Returns


Covid-19/Brexit Shipping Update:

Due to the ongoing Covid-19 pandemic, some orders are taking longer than usual to arrive. All orders are posted using a tracked delivery method which you are able to follow throughout your parcels journey.

In addition to this, some EU orders are taking longer to clear customs due to the effects of Brexit.

 

We apologise for any inconvenience caused by this. Stay safe.

The Downcast Apparel Team.

 


Shipping

All Orders are packed and will be shipped via a tracked delivery method within 48 hours (working days) of payment being received to ensure the quickest delivery possible.

United Kingdom – We now post all UK orders using Royal Mail's Tracked 48 service. In almost all cases, your order will arrive within 48 hours of it being shipped but Royal Mail have advised that they are still experiencing Covid related delays. For this reason, please allow 10 working days for your order to arrive before contacting us.

International delivery will vary on your location but will be sent via a tracked delivery method. This may take anything from 5 to 15 days, this due to any customs issues and so forth.

International Customs – Please note we are not responsible for any customs fees that other countries may charge upon delivery. These fees are not included in the shipping price of your order.

These fees are calculated at the destination and must be paid upon delivery. Depending on your country, different fees will apply to certain items.

 

Returns & Exchanges

To Exchange / Return your item please follow the instructions below

You will have received an email with your order number when your placed your order.

Please return your item with a note detailing what you would like to do (ie; please exchange for a medium etc)

If you leave no instruction for us your return will not be dealt with unless you contact us.

All returns must be returned within 28 days of your order. Any returns received after this period will not qualify for a refund.

Return to:

Downcast Apparel (Returns)

7 Copestake Drive

Burgess Hill

West Sussex

RH15 0LD

United Kingdom

 

We do not offer a free returns or exchange policy.

Undeliverable items will be refunded with postage deducted unless the reason for return is due to an error from Downcast Apparel.